Refund Policy
Our policy lasts 30 days. If 30 days have
gone by since your purchase, unfortunately we can’t offer you a refund or
exchange.
To be eligible for a return, your item must
be unused and in the same condition that you received it. It must also be in
the original packaging.
To complete your return, we require a receipt
or proof of purchase.
Please do not send your purchase back to the
manufacturer.
There are certain situations where only
partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has been opened.
* Any item not in its original condition, is damaged or missing parts for
reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at hello@dewnor.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at hello@dewnor.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when
purchased, or the gift giver had the order shipped to themselves to give to you
later, we will send a refund to the gift giver and he will find out about your
return.
For Returns, the parcel are to be shipped at
the following warehouse center.
“Dewnor Crafts +971559096168 , CD Building Alwathba south Baniyas,Abu Dhabi.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
Depending on where you live, the time it may
take for your exchanged product to reach you, may vary.
If you are shipping an item over 500AED, you
should consider using a trackable shipping service or purchasing shipping
insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Estimated
Shipping Time
Shipping
cost and delivery times will be calculated at checkout.
Worldwide
Shipping
We
usually dispatch orders within 2 working days. Delivery times vary based on
destination. Normal delivery time ranges from 3 to 28 working days
depending on the shipping address.
Our
Logistic Partners.
We
only work with ARAMEX to deliver globally.
